State of Michigan - Rochester Hills, MI
posted about 1 month ago
Full-time - Entry Level
Remote - Rochester Hills, MI
Justice, Public Order, and Safety Activities
About the position
The Department of State Aide position is a full-time role responsible for servicing customers at the Rochester Hills and Oakland County branch offices. The aide will review requests, process transactions, and educate customers on services, ensuring accuracy and efficiency in serving Michigan citizens. This position may involve occasional travel to other branch offices and requires flexibility in working hours.
Responsibilities
- Review customer requests and eligibility for services.
- Process transactions accurately and efficiently.
- Educate customers on available services and alternative methods.
- Work with a sense of purpose and urgency to assist Michigan citizens.
- Handle high volumes of customer traffic and various transactions in a branch office setting.
Requirements
- High school diploma or equivalent education.
- For Aide 7: One year of experience equivalent to a Department of State Aide 6.
- For Aide E8: Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.
Nice-to-haves
- Experience in customer service roles.
- Experience with cash handling and transactions.
- Familiarity with data entry and retrieval tasks.
Benefits
- Health, mental health, dental, and vision insurance.
- Life insurance benefit of two times annual salary (up to $200,000).
- Long-term disability insurance.
- 401(k) and 457 retirement plans with state contributions.
- Paid vacation and sick leave.
- Paid parental leave of 12 weeks after birth or adoption.
- Paid holidays including New Year's Eve and Day, Memorial Day, and Thanksgiving.
- Annual longevity bonuses for employees with five years of service.
- Flexible spending account (FSA) and health savings account (HSA) options.
- Tuition reduction programs for employees and family members.
- Professional development reimbursement up to $2,000 per year.
