Department Supervisor

The Home Depot - Shawnee, KS

Full-time

Shawnee, KS

Building Material and Garden Equipment and Supplies Dealers

About the position

Department Supervisors at Home Depot play a crucial role in leading, training, coaching, and developing associates within their respective departments. Their primary focus is to ensure that customers receive excellent service and can easily locate the merchandise they need. This position requires a strong understanding of product knowledge and operational procedures, as Department Supervisors are expected to provide valuable input into operational and merchandising decisions that affect the Store Management Team and Operations Team. The role encompasses various store departments, which may include Building Materials, Decor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution. Depending on the store's structure, a Department Supervisor may oversee one or multiple departments, making adaptability and a broad knowledge base essential for success in this position. In addition to managing associates, Department Supervisors are responsible for maintaining high standards of customer service and ensuring that the store environment is welcoming and efficient. They must be proactive in identifying areas for improvement and implementing strategies to enhance the overall shopping experience for customers. This role is vital in fostering a positive work culture and ensuring that all associates are equipped with the necessary skills and knowledge to perform their duties effectively.

Responsibilities

• Lead, train, coach, and develop associates in each department.
• Ensure customers receive excellent service and can easily find merchandise.
• Provide input into operational and merchandising decisions for the Store Management Team.
• Maintain strong product and operational knowledge across various departments.
• Identify areas for improvement in customer service and store operations.
• Foster a positive work culture and support associate development.

Requirements

• Strong leadership and coaching skills.
• Excellent communication and interpersonal skills.
• In-depth product knowledge relevant to the store departments.
• Ability to make operational and merchandising decisions.
• Experience in retail or a similar environment.