Deployment Engineering Program Manager

Pickle Robot - Dallas, TX

Full-time - Mid Level

Dallas, TX

Telecommunications

About the position

We are looking to hire a few talented Deployment Engineering Program Managers who are currently based in the following areas: Los Angeles, Boston, Dallas-Fort Worth, Atlanta and Charlotte. As a Deployment Engineering Program Manager you will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You have 5+ years of experience in Robotics, Industrial Automation, or Project/Program management. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the "Ground Truth". You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. You will guide teams of Deployment Engineers with direct mentorship as well as through written policy and procedure. There will be opportunities for people management. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States.

Responsibilities

• Ensure that the deployment of our automation solution, including industrial robot arms, software, and auxiliary hardware, are executed on time, within budget, and to our customer's satisfaction
• Support product testing and launch by working with product management and engineering teams on understanding customer needs; developing test instrumentation, executing testing, and analyzing results
• Identify gaps in deployment and development process and procedure and lead efforts to close them
• Lead teams of deployment engineers; prioritizing effort, dealing with escalations, and providing mentorship
• Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
• Manage and execute on-site integration and test activities and evaluate post go-live performance metrics
• Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
• Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a vendor
• Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site

Requirements

• 5+ years of experience in Robotics, Industrial Automation, or Project/Program management
• Deep hands-on familiarity with principles of robotics and automation design, upkeep, and fleet management
• Working knowledge of Project and Program management principles. PMP certification a plus
• Experience with Linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
• Ability to collect and analyze complex data from multiple sources using data analysis tools and scripting/coding knowledge
• Basic mechanical and electrical repair skills (Are you a tinkerer?)
• General understanding of network topologies such as VPNs, firewalls, and routers
• Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations while communicating to a team and managing project and program priorities
• Excellent written and oral communication skills, deep experience with managing escalations, competing priorities, and fixing broken communication channels
• Deep experience with leading teams on complex projects, direct people management experience a plus
• Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)
• Willing and able to travel 50% - 70% of the time to customer worksites throughout the US for up to two weeks at a time
• Experience in services or deployment engineering positions is a plus
• Spanish language proficiency is extremely valuable

Benefits

• health insurance
• dental insurance
• vision insurance
• unlimited vacation
• all federal and state holidays
• 401K contributions of 5% your salary
• travel supplies
• other items to make your working life more fun, comfortable, and productive