Deposit/Loan Operations Analyst I

FIS

Full-time

Professional, Scientific, and Technical Services

About the position

The position involves providing support to banking customers and clients through phone and virtual chat solutions. The role requires onsite work at least one week per month at the FIS St. Petersburg, FL campus, focusing on account maintenance, compliance with regulations, and quality control of accounts. The ideal candidate will communicate professionally with clients and resolve account-related issues while ensuring high levels of customer satisfaction.

Responsibilities

• Review, analyze, and interpret correspondence related to account maintenance.
• Ensure compliance of incoming/outgoing documents with governmental regulations by reviewing complex legal documents.
• Perform quality control on new and existing accounts to verify data input and document accuracy.
• Communicate professionally with clients and third parties through multiple channels (phone, email, workflow tools).
• Research and resolve internal and externally submitted account questions and problems.
• Process high-risk tasks including maintenance on accounts with regulatory or monetary implications.

Requirements

• Excellent customer service skills that build high levels of customer satisfaction.
• Ability to work a flexible schedule including evenings and weekends.
• Excellent verbal and written communication skills.
• Effective people skills and sensitivities when dealing with others.

Nice-to-haves

• Banking or financial industry experience.
• Experience working with basic technical issues in a banking environment.

Benefits

• Private medical cover
• Dental cover
• 3 weeks of paid vacation
• A modern, international work environment
• A dedicated and motivated team
• A broad range of professional education and personal development possibilities.