DEPOSIT OPERATIONS MANAGER

Coastal States Bank - North Georgia or Atlanta, GA

Full-time - Mid Level

North Georgia or Atlanta, GA

Credit Intermediation and Related Activities

About the position

At Coastal States Bank (CSB), we are Local. And Proud Of It. We are committed to the relationships we build, have a proven track record of success and share a passion for serving our clients and communities. We are looking for an experienced full-time Deposit Operations Manager to lead our team in the Lowcountry of South Carolina. This position works Mondays through Fridays in a professional branch setting. This is not a remote position. Out of town applications will not be considered. Salary is commensurate with experience. The purpose of this position is to oversee all deposit functions (i.e., wires, check processing, deposit services, government reporting, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, etc.). The Deposit Operations Manager will participate or lead various projects and participate in bank wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products. Builds and fosters a team of leaders capable of assuming increased responsibilities to support the bank during future growth and succession planning.

Responsibilities

• Monitors work and resolves team issues as required.
• Answers inquiries and queries from internal stakeholders.
• Resolves complex or non-routine issues or inquiries as needed.
• Maintains relationships with business units; may use knowledge of issues to contribute to business development efforts.
• Leads, mentors, and develops effective teams through communication and performance management.
• Generates enthusiasm for the bank and creates an environment in which employees are focused on high-quality client service.
• Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
• Advocates for change and innovation across the enterprise.
• Identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels.
• Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled.
• Provides technical and professional assistance, support and troubleshooting for issues related to the bank's core.
• Ensures compliance with FDICIA, audit, and payment network requirements.
• Ensures all deposit and payment-related agreements, fee schedules, disclosures, and other client-facing forms are current and compliant.
• Coordinates with Bank vendors when needed to resolve issues.
• Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.
• Applies expertise and judgement in providing quality, and complex client service and support to internal stakeholders daily.
• Investigates reconciliation breaks across internal systems.
• Serves as the primary point of contact for internal stakeholders.
• Completes all mandatory training sessions as required by management.
• Complies with bank procedures and follows regulatory, operational and security guidelines.
• Contributes to the bank team effort by working on special projects and reports.

Requirements

• 10 years banking deposit operations experience required with strong knowledge of core deposit system experience.
• Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products.
• Advanced to expert knowledge of applicable financial services regulatory and compliance obligations.
• Advanced communication, presentation and writing skills for internal and external audiences.
• 5 years leadership experience required.

Nice-to-haves

• Project management and organizational skills.
• Advanced to expert systems and application knowledge specific to financial services.
• Possess an entrepreneurial business spirit.
• Experience with Merger & Acquisition activities.
• AAP certification preferred, but not required.
• Adaptability.
• Communication.
• Decision Making.
• Initiative & Innovative.
• Professionalism.
• Results Orientated.
• Strong Ethics.

Benefits

• Salary is commensurate with experience.