Deposit Operations Specialist I

First Bank - St. Louis, MO

Full-time - Entry Level

St. Louis, MO

Credit Intermediation and Related Activities

About the position

The Deposit Operations Specialist I position at First Bank is designed for an experienced processor in Deposit Operations, responsible for a variety of functions across several key areas including ACH, Wire Transfer, Bookkeeping, Account Services, Commercial Analysis, Unclaimed Property, Electronic Banking, Reconciliations, Resolution, Research, and IRA processing. This role requires a comprehensive understanding of these areas, with duties that may include responsibilities typical of an experienced employee or advanced knowledge in specific areas. In the ACH domain, the specialist will perform multiple functions such as originating and receiving ACH files, managing ACH disputes, balancing transactions, and handling escalated and complex ACH issues. For Wire Transfers, the role involves creating and reviewing outgoing wire instructions, monitoring incoming wires, balancing, conducting wire investigations, and providing support to both internal and external customers on routine matters. The Account Services responsibilities include account maintenance, CIF maintenance, monitoring missing TINs, and assisting branches with excessive Money Market/Savings inquiries. In Bookkeeping, the specialist will handle chargebacks, non-post items, stop payments, and posting transfer requests while ensuring accurate balancing. IRA Processing entails managing all functions related to IRA accounts, including IRS tax form corrections, Required Minimum Distributions, and addressing inquiries from clients regarding IRA functions. The role also includes maintaining Commercial Account Analysis software, ensuring accurate entry of customer information, balancing, and running queries. Additionally, the specialist will handle unclaimed property functions, validate cash orders for branches and ATMs, process Reg E Debit Card claims, and provide research and adjustments for check verifications and deposits. Daily reconciliations of over 100 general ledger and DDA accounts are also a critical part of this position.

Responsibilities

• Originate and receive ACH files, manage ACH disputes, and handle escalated ACH issues.
• Create and review outgoing wire instructions, monitor incoming wires, and conduct wire investigations.
• Perform account maintenance, CIF maintenance, and monitor missing TINs.
• Handle chargebacks, non-post items, stop payments, and posting transfer requests in bookkeeping.
• Manage all functions related to IRA processing, including IRS tax forms and Required Minimum Distributions.
• Maintain Commercial Account Analysis software and ensure accurate entry of customer information.
• Validate Brinks cash orders for branches and ATMs.
• Process Reg E Debit Card claims and conduct research for adjustments.
• Reconcile over 100 general ledger and DDA accounts daily.

Requirements

• High school diploma or GED required.
• One to two years of related experience and/or training preferred, or equivalent combination of education and experience.
• PC proficiency in Word and Excel; 10-key by touch preferred.
• Ability to effectively present information in one-on-one settings to customers and clients.
• Ability to perform basic arithmetic operations and compute rates, ratios, and percentages.
• Ability to follow detailed written or oral instructions.
• Multi-lingual skills are a plus.
• U.S. Military Veterans are encouraged to apply.

Nice-to-haves

• Experience in banking operations or financial services is preferred.
• Familiarity with electronic banking systems and processes.