Deposit Operations Specialist

Unclassified - Starke, FL

Full-time - Entry Level

Starke, FL

About the position

The Deposit Operations Specialist at DLP Bank is a crucial role responsible for providing deposit servicing and reporting functions for deposit services and accounts. This position serves as the main customer service liaison for customers, ensuring that all deposit-related inquiries and transactions are handled efficiently and accurately. The specialist will engage in various reconciliation tasks, including correspondent bank accounts, Federal Reserve Bank accounts, and official check accounts, among others. Daily responsibilities also include reconciling ATM and ACH reports with the general ledger, preparing monthly and quarterly reports, and managing special handling items that require research and correction. The role demands a high level of attention to detail and organizational skills, as the specialist will be responsible for maintaining accurate records and ensuring compliance with banking regulations. In addition to reconciliation tasks, the Deposit Operations Specialist will also handle customer inquiries, perform account transfers, and assist with various banking operations such as SSI/Medicaid verifications and credit verifications. The position requires excellent communication skills, both written and verbal, to effectively interact with customers and team members. The ideal candidate will thrive in a fast-paced environment and be motivated by the opportunity to grow within a supportive and innovative company culture. DLP Bank emphasizes the development of its team members, fostering a culture of leadership and personal growth, which aligns with its mission to help customers dream bigger, live better, and prosper more.

Responsibilities

• Reconcile Correspondent Bank Accounts Monthly
• Reconcile The Federal Reserve Bank
• Daily Reconcile Official Check(s) Accounts
• Weekly Reconcile Daily ATM reports with general ledger
• Reconcile Daily ACH reports with general ledger
• Reconcile and prepare monthly Public Funds Report for State
• Reconcile and prepare quarterly FR2900 Federal Reserve report
• Reconcile all deposit account recaps with corresponding general ledger accounts monthly
• Reconcile miscellaneous general ledger and internal checking accounts monthly
• Research all special handling items daily & make correcting entries to clear them
• Input general ledger entries
• Receive and respond to all reclamations and ensure account holder copies are mailed
• Return ACH credits when customer(s) are deceased
• Handle unauthorized ACH entries received from the CSRs
• Act as Federal Reserve Account Administrator for the bank's Fedline account
• Act as Independent Bankers Bank Administrator for the bank's Powerlink account
• Handle domestic collection items
• Provide efficient and accurate information and service to customers either in person, by phone, fax, e-mail or by mail
• Do account transfers, research, pin resets for on-call, password resets for internet banking and set up e-statements enrollments
• Assist with running teller work through the image scanner and upload to D+H throughout the day
• Do SSI / Medicaid Verifications
• Do Credit Verifications
• Assist with writing up entries, inputting into the system, and mailing paid bills when needed

Requirements

• Basic understanding of accounting
• Demonstrated experience with accurate data entry
• Strong attention to detail and organizational skills
• Proficient with MS Office including Word and Excel
• Excellent communication skills - phone, personal contact and written
• Strong ability and desire to work with others in a cooperative and professional manner
• Good judgment and ability to handle confidential information
• A high school diploma or equivalent is required
• A college degree is preferred

Benefits

• Unlimited paid time off
• Dental insurance
• Vision insurance
• 401(k) matching
• Volunteer time off
• Life insurance