Deposit Operations Specialist

First Northern Bank & Trust Co - Gilbert, PA

Full-time - Entry Level

Gilbert, PA

Credit Intermediation and Related Activities

About the position

The Deposit Operations Specialist at First Northern Bank & Trust Co is a vital role within the deposit operations division, responsible for supporting various operational functions across all branches. This position requires a comprehensive understanding of deposit banking functions and regulatory requirements, ensuring that all system processing is complete and accurate. The specialist will engage in a variety of tasks that include verifying the accuracy of new and existing demand deposit and savings accounts, balancing daily general ledgers, and maintaining customer information. The role also involves responding to customer inquiries and assisting with account maintenance, ensuring a high level of customer service is upheld throughout the operations process. In addition to daily operational tasks, the Deposit Operations Specialist will be responsible for processing and completing various banking transactions, including Certificate of Deposits, ACH returns, and ATM department balancing. The position requires a keen attention to detail, as the specialist will review and verify deposit operations paperwork from branches, ensuring compliance and accuracy. The role also includes administrative duties such as maintaining files, scanning documents, and working with spreadsheets, which are essential for the smooth operation of the department. The ideal candidate will possess strong organizational skills and the ability to multitask effectively in a fast-paced environment. This position is crucial for maintaining the integrity of the bank's deposit operations and providing exceptional service to customers, both over the phone and through online banking platforms.

Responsibilities

• Assist the Deposit Operations division with daily functions and tasks.
• Verify all new/existing Demand Deposit/savings Accounts for completeness and accuracy.
• Verify all new accounts opened through the online account opening platform.
• Balance the daily general ledgers including DDA, CD, and ATM.
• Verify authorized signers and signatures on treasurers' checks, customer service checks, and dividend checks.
• Balance the General Ledgers checks on a monthly basis.
• Complete and send out daily notification letters via mail.
• Review daily reports such as closed accounts, new accounts, dormant accounts, and overdraft accounts.
• Perform back-office maintenance on all accounts, excluding employee accounts.
• Assist customers via telephone calls and through the online banking platform.
• Process statement requests for customers.
• Maintain customer information on new/existing Christmas club accounts annually.
• Place stop payments on accounts and holds on accounts.
• Review and verify all deposit operations paperwork sent from branches for completeness and accuracy.
• Respond to customer or bank employee inquiries.
• Maintain the dormant account file and complete dormant log weekly.
• Prove settlement of Certificate of Deposits and review new CD cards for accuracy.
• Process transactions on Certificate of Deposits including redemptions and partial withdrawals.
• Prepare interest checks and send renewal, maturity, and interest payment notices.
• Prove the CD Check statements on a monthly basis.
• Assist the ACH Coordinator on processing NSF returns and other un-posted transactions.
• Process ACH returns on the Core system and complete Notification of changes on the FED Site.
• Complete daily balancing of the ATM department via Excel spreadsheet.
• Process and complete ATM/POS applications, maintenance forms, increase requests, and vacation requests.
• Perform card maintenance including printing new debit cards.
• Review and complete morning CIF Maintenance reports.
• Process and complete customer maintenance such as address changes, phone, and email updates.
• Perform day-to-day administrative duties such as maintaining files, scanning documents, and working with spreadsheets.

Requirements

• High School Graduate or General Education Degree (GED).
• At least 2 years of banking experience.
• Experience with Microsoft Office, Excel, and email applications.
• Exceptional organizational skills.
• Ability to multi-task different functions at once.
• Familiarity with Jack Henry Computer System software and imaging equipment.

Nice-to-haves

• 1 year of customer service experience (preferred).

Benefits

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Vision insurance