Smartbank - Maryville, TN
posted 2 months ago
As a Deposit Operations Specialist at SmartBank, you will play a crucial role in ensuring the smooth operation of our deposit services. This position requires a commitment to upholding SmartBank's core values and purpose, which emphasizes acting smart, looking smart, and being smart in all interactions. You will be responsible for providing excellent customer service to clients and fellow associates, addressing complaints, resolving issues, and offering assistance as needed. Your role will involve maintaining an inventory of supplies within the Deposit Operations area, processing various banking transactions, and ensuring compliance with departmental standards. In addition to customer service, you will handle a variety of operational tasks including deficit balance processing, chargeback of checks, and documentation review for new accounts. You will also be involved in research projects related to court-ordered subpoenas, account levies, and garnishments. Your attention to detail will be essential as you complete new account documentation scanning and indexing, make entries into the core system, and assist with account reconciliations. You will also be responsible for monitoring consumer mobile deposits and ensuring compliance with federal, state, and local banking regulations. The position requires collaboration with the Deposit Operations Management team on various projects and initiatives, including the implementation of system changes and updates to policies and procedures. You will also assist in training associates and updating training materials as necessary. Overall, this role is vital to maintaining the integrity and efficiency of SmartBank's deposit operations, ensuring that all processes are executed accurately and in a timely manner.