Deputy Chief Information Officer (Infrastructure and Operations)

Unclassified - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Deputy Chief Information Officer (Infrastructure and Operations) for the City of Austin is responsible for aligning the City's long-term goals with effective business technology solutions. This role involves providing strategic direction and management of complex IT programs and policies, ensuring efficient operations through collaboration with City management and departments.

Responsibilities

• Assists in the planning, development, and implementation of City-wide IT strategies.
• Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management (CTM) business technology unit.
• Oversees the preparation of the departmental business plan and budget.
• Directs programs to monitor, evaluate, and improve customer service delivery.
• Leads the planning, development, and implementation of City-wide IT policies.
• Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively to provide quality customer service.
• Represents the Chief Information Officer at meetings as requested.
• Translates strategic direction into tactical projects and programs to produce the desired outcome.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university in a related field.
• Five (5) years of related experience, including three (3) years in a management capacity.