Deputy Chief Information Officer (Infrastructure and Operations)

$183,000 - $193,000/Yr

City of Austin - Austin, TX

Full-time - Senior

Austin, TX

Executive, Legislative, and Other General Government Support

About the position

The Deputy Chief Information Officer (Infrastructure and Operations) is a leadership role responsible for overseeing the day-to-day operations of the Communications & Technology Management unit within the City of Austin. This position involves planning, developing, and implementing city-wide IT strategies, managing customer service delivery, and ensuring the effective use of technology resources. The ideal candidate will possess strong management skills, a background in network virtualization and cloud strategy, and a commitment to fostering an inclusive work environment.

Responsibilities

• Assists in the planning, development, and implementation of City-wide IT strategies.
• Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management (CTM) business technology unit.
• Oversees the preparation of the departmental business plan and budget.
• Directs programs to monitor, evaluate, and improve customer service delivery.
• Leads the planning, development, and implementation of City-wide IT policies.
• Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
• Represents the Chief Information Officer at meetings as requested.
• Translates strategic direction into tactical projects and programs to produce the desired outcome.

Requirements

• Graduation with a Bachelor's degree from an accredited college or university in a related field.
• Five (5) years of related experience, including three (3) years in a management capacity.

Nice-to-haves

• Expertise in network virtualization and enterprise architecture.
• Experience in the development and execution of cloud strategy.
• Strong customer service skills and relationship-building abilities.
• Cybersecurity expertise.
• Prior management experience in a large, robust city or organization.

Benefits

• Low-cost medical, dental, and vision insurance.
• Paid leave time.
• Highly competitive retirement plan.
• Training opportunities.