Deputy Chief Information Officer

Baltimore City Community College - Arlington, VA

Full-time - Senior

Arlington, VA

5,001-10,000 employees

Educational Services

About the position

The Deputy Chief Information Officer (DCIO) at Baltimore City Community College (BCCC) plays a crucial role in leading technology administration, reporting directly to the Chief Information Officer (CIO). This position involves overseeing critical areas such as budgeting, resource allocation, policy formation, and service delivery within the IT department. The DCIO is responsible for managing Client Services and Infrastructure, analyzing technology trends, and ensuring the effective operation of IT systems to support the college's educational mission.

Responsibilities

• Acts on behalf of the CIO in their absence and represents them in official capacities.
• Assists in leading overall information technology strategic planning to achieve business goals.
• Advises the CIO in formulating departmental policies and strategic plans.
• Establishes and implements policies for effective project management and vendor relationships.
• Assists with the preparation of IT capital and operational expense budgets.
• Coordinates recruitment, placement, and training of IT personnel.
• Reviews programs and activities, prioritizing automation requests and evaluating their effectiveness.
• Works with academics to evaluate educational technologies and distance learning applications.
• Directs programs to monitor and improve customer service delivery.
• Manages teams of engineers and administrators, including training and performance evaluations.
• Oversees the Client Services function to meet customer service objectives.
• Plans and implements best practices for network infrastructure operations.
• Evaluates network infrastructure for capacity and technical capability.
• Communicates IT security threat profiles and recommends solutions.
• Leads advanced technical work in the design and maintenance of the college's IT infrastructure.
• Collaborates with departments to meet their infrastructure needs while aligning with the college's strategy.
• Manages telecommunications infrastructure, budgets, and billing.

Requirements

• Bachelor's degree and 7 years' experience in an IT-related field.
• Senior leadership experience in a complex organization with multiple stakeholders.
• Experience with budget management.
• Commitment to diversity, equity, and inclusive environments.
• Excellent communication and interpersonal skills.
• Understanding of higher education dynamics.
• Demonstrated record of successful leadership and strategic planning.
• Expertise in analyzing and resolving conflicts in policy and program objectives.
• Ability to organize and lead IT functions to support a student-centered environment.

Nice-to-haves

• Master's degree from an accredited college or university.
• Over 7 years of IT experience as a senior leader in complex organizations, preferably in higher education.
• Experience in leading digital transformation and major change initiatives.
• Knowledge of containerization and virtual machines.
• Professional certifications such as Project Management Professional (PMP).

Benefits

• Competitive compensation commensurate with experience.