Deputy Chief Information Officer

$73,068 - $150,000/Yr

City of New York - New York, NY

Full-time - Manager

New York, NY

Executive, Legislative, and Other General Government Support

About the position

The Deputy Chief Information Officer (DCIO) at the NYC Department of Investigation (DOI) plays a crucial role in supporting the Chief Information Officer (CIO) in leading the Information Technology unit. This position involves strategic planning and execution of IT initiatives to enhance the agency's mission of combating municipal corruption. The DCIO will oversee various IT functions, including project management, customer service, and desktop support, ensuring that technology effectively supports DOI's goals.

Responsibilities

• Partner with the CIO and DOI leadership team to develop and implement a vision for utilizing technology to help achieve DOI's vision and mission.
• Oversee the development of an enterprise IT governance process and project management methodology to ensure the focus and deliverables are consistent with agency priorities.
• Ensure industry standards and best practices are followed.
• Maximize the perceived value of IT by improving customer engagement and proactive communication across all channels.
• Set and execute digital strategies to improve customer satisfaction and engagement.
• Monitor, analyze, and improve all customer interactions with IT systems, services, processes, and staff, and identify and help remedy failures or noncompliance of processes.
• Work with other IT units to help build IT Service Management processes that center on customer experience.
• Ensure adherence to regulations and guidelines for technological systems and safeguarding of information technology and information resources.
• Direct teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments.
• Oversee the effective delivery of computer operations and production support, system and database administration, network operations, PC/desktop support and customer service.

Requirements

• A baccalaureate degree from an accredited college or university and four years of full-time experience in investigation, auditing, law enforcement, law security, management analysis, or in a major operational area of the agency to which the assignment is to be made; at least 18 months of which must have been in a supervisory, administrative, managerial or executive capacity.
• A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
• At least eighteen (18) months experience in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
• At least 8 years of project management experience; at least 6 years managing the full life-cycle implementation; at least 5 years Customer Service.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs.