Deputy Chief Information Officer

Tennessee Board of Regents - Memphis, TN

Full-time - Mid Level

Memphis, TN

Educational Services

About the position

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college that offers over 100 programs and more than 20 technical certificate programs across its 7 campuses/centers. The institution is dedicated to fostering student success, transforming lives, and enhancing the educational level of the growing community in Shelby County. As a Tennessee Board of Regents institution, it is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools. The Deputy Chief Information Officer (Deputy CIO) will play a crucial role in overseeing the execution of day-to-day operations and strategic initiatives within the Information Technology department. This position requires a detail-oriented, driven, and responsive leader who can implement best practices in managing a growing IT operation. The Deputy CIO will be responsible for managing the daily demands of the IT operation, which includes inputs into portfolio and project management, IT budget management, collaborative leadership of IT staff, and IT policy and communications management. The Deputy CIO will oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support, Help Desk, and Media Services. This role will also involve setting expectations for IT staff and ensuring compliance and consistency in IT operations through the development and socialization of policies, procedures, standards, and guidelines. Additionally, the Deputy CIO will serve as a strategic advisor to the Associate Vice President (AVP) of Administrative Services and will engage with stakeholders to facilitate IT governance activities across the institution.

Responsibilities

• Oversee IT service management and delivery operations, including Technology Operations, Application Services, Client Service and Support, Help Desk, and Media Services.
• Plan and manage budgets for IT operations and drive annual operational and capital budget development with the AVP.
• Recommend, develop, and advise on the drafting and socialization of policies, procedures, standards, and guidelines to ensure compliance and consistency of IT operations.
• Manage general IT communications with stakeholders.
• Advise AVP on project prioritization leveraging industry best practices on portfolio/project management.
• Serve as strategic advisor to the AVP.
• Serve as primary deputy to the AVP on institution-wide initiatives.
• Engage with stakeholders and liaise with AVP to facilitate IT governance activities across the institution.
• Drive efforts to further mature IT service deployment and delivery.
• Recommend, develop, and advise on Enterprise Architecture standards.
• Manage special projects requested by the AVP and Southwest Leadership.

Requirements

• B.A. degree from an accredited college or university in Information Systems or closely related discipline.
• A minimum of ten years of work history that demonstrates progressively responsible experience in technology planning and application with seven or more years in a leadership role supervising a complex IT environment.
• Experience in Higher Education including knowledge of ERP and software programs such as Banner and Argos.
• Project and portfolio management experience.
• Knowledge of IT best practices and frameworks (e.g. ITIL, NIST, ISO/IEC).
• Proficient with IT policies, procedures, standards, and guidelines.

Nice-to-haves

• Master's degree in relevant area of specialization.
• Proficiency with Banner ERP and Argos software.
• ITIL certification.
• Lean Six Sigma certification.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid holidays
• Paid time off
• Tuition reimbursement
• Professional development opportunities