Deputy Chief Information Officer

City of New York - New York, NY

Full-time - Senior

New York, NY

Executive, Legislative, and Other General Government Support

About the position

The Deputy Chief Information Officer (DCIO) at the NYC Department of Investigation (DOI) will collaborate closely with the Chief Information Officer (CIO) to lead the Information Technology unit. This role is pivotal in executing strategic initiatives, enhancing customer engagement, and ensuring adherence to industry standards and best practices in technology utilization to support DOI's mission of combating municipal corruption.

Responsibilities

• Partner with the CIO and DOI leadership team to develop and implement a vision for utilizing technology to help achieve DOI's vision and mission.
• Oversee the development of an enterprise IT governance process and project management methodology to ensure the focus and deliverables are consistent with agency priorities.
• Ensure industry standards and best practices are followed.
• Maximize the perceived value of IT by improving customer engagement and proactive communication across all channels.
• Set and execute digital strategies to improve customer satisfaction and engagement.
• Monitor, analyze, and improve all customer interactions with IT systems, services, processes, and staff, and identify and help remedy failures or noncompliance of processes.
• Work with other IT units to help build IT Service Management processes that center on customer experience.
• Ensure adherence to regulations and guidelines for technological systems and safeguarding of information technology and information resources.
• Direct teams of technical, professional and management staff in the successful fulfillment of IT service delivery commitments.
• Oversee the effective delivery of computer operations and production support, system and database administration, network operations, PC/desktop support and customer service.

Requirements

• A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
• At least eighteen (18) months experience in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
• At least 8 years of project management experience; at least 6 years managing the full life-cycle implementation; at least 5 years Customer Service.

Benefits

• Eligibility for federal loan forgiveness programs and state repayment assistance programs.