Deputy Chief Technology Officer - Transportation.System Products

$204,716 - $241,632/Yr

Metropolitan Transportation Authority - New York, NY

Full-time - Senior

New York, NY

Transit and Ground Passenger Transportation

About the position

The Deputy Chief Technology Officer (DCTO) for Transportation Systems Products is a senior leadership role responsible for overseeing product development portfolios that support the Metropolitan Transportation Authority's (MTA) transportation systems. This position focuses on managing operational technology environments, including rail operations and customer information systems, while ensuring the delivery of high-quality technology solutions that enhance safety, efficiency, and sustainability within the MTA's infrastructure. The DCTO will develop strategies and roadmaps for products, lead cross-functional teams, and maintain relationships with stakeholders to meet the MTA's strategic goals.

Responsibilities

• Provides leadership in overall business planning, aligning technology and systems with MTA's strategic goals.
• Leads a cross-functional product organization to deliver impactful solutions for MTA stakeholders.
• Ensures continuous delivery of product services, measured by customer satisfaction and performance indicators.
• Identifies and prioritizes product opportunities to improve service delivery to MTA and its ridership.
• Facilitates consultation with stakeholders to define business and systems requirements for new technology implementations.
• Monitors product application lifecycles and ensures IT needs are met on time and within budget.
• Leads the evaluation, selection, implementation, and maintenance of information systems products.
• Directs the selection and prioritization of applications and infrastructure development.
• Ensures data integrity and security for personal and proprietary information.
• Advises senior management on emerging technology trends and their potential use within MTA.
• Oversees strategic vendor relationships and addresses performance issues as needed.
• Attracts, develops, and retains high-performance team members.
• Builds product management expertise and knowledge of new technologies through continued education and training programs.

Requirements

• Bachelor's Degree or related fields or equivalent experience.
• Minimum of 12 years of relevant experience, with at least six years in supervisory or management roles.
• Advanced knowledge of IT delivery methodologies and related concepts.
• Extensive experience in strategic planning, business planning, data analysis, and statistical process control.
• Advanced knowledge of application development and/or infrastructure technologies.
• Demonstrated ability to communicate effectively with key stakeholders at all levels.

Nice-to-haves

• Familiarity with cloud services (e.g., AWS, Azure) and experience in cloud migration and security.
• Expertise in project management tools and techniques.
• Experience with cybersecurity principles and threat landscapes.

Benefits

• Eligible for telework (currently two days per week).
• Competitive salary range of $204,716 - $241,632.