Deputy Director of Public Safety Communications, Administration

$88,000 - $104,000/Yr

City Of New Haven - New Haven, CT

Full-time - Mid Level

New Haven, CT

Waste Management and Remediation Services

About the position

The City of New Haven is seeking a dynamic and experienced professional to join our team as the Deputy Director of Public Safety Communications Administration. This pivotal role involves overseeing the daily administrative functions, information systems, and supervisory tasks essential to the operation of our Public Safety Communications Center. Under the guidance of the Director of Public Safety Communications, the Deputy Director will play a critical role in ensuring the seamless execution of emergency response services and maintaining the highest standards of public safety for our community. This professional management-level position involves overseeing day-to-day administrative functions, information systems, and supervisory work to manage Public Safety Communications personnel and programs. The Deputy Director ensures the continuity of operations at the New Haven Emergency 911 Public Safety Answering Point (PSAP), focusing on administrative, an understanding of labor relations, and personnel functions. This work is performed at the Department of Public Safety Communications, 1 Union Ave, New Haven.

Responsibilities

• Oversee daily administrative functions of the Public Safety Communications Center.
• Manage information systems related to public safety communications.
• Supervise Public Safety Communications personnel and programs.
• Ensure continuity of operations at the New Haven Emergency 911 Public Safety Answering Point (PSAP).
• Develop and implement standard operating procedures for emergency communications.
• Coordinate the work of subordinates and effectively utilize staff resources.

Requirements

• Graduation from high school or equivalent; college degree in Public Administration, Management, Communications, Information Systems, Emergency Management, Business Administration, Organizational Leadership, or a related field is desirable.
• Minimum of 3 years in a role directly supervising a staff of 10 or more.
• Prior experience making substantive decisions using data analysis.
• Minimum of three years of progressively responsible experience in management information systems is ideal.
• Experience in the use of a computer-aided dispatch system preferred.
• Comprehensive knowledge of management principles, planning, and administration, including supervision, organization, and staff management, preferably in a municipal setting.
• Knowledge of municipal public administration including budgeting, accounting, purchasing, personnel, and labor relations.
• Demonstrated understanding of personnel and labor relations in a unionized environment, including staffing, training, discipline, handling grievances, negotiations, and interpreting collective bargaining agreements.
• Experience in developing and implementing standard operating procedures, especially in a public safety, emergency communications, or other municipal setting.
• Ability to quickly learn the geography of the City and the placement and capabilities of emergency response personnel and equipment.
• Ability to quickly learn the needs of law enforcement, fire, and emergency medical responders.