Deputy Program Manager (Notional)

Comprehensive Health Services - McAllen, TX

Full-time - Mid Level

McAllen, TX

Professional, Scientific, and Technical Services

About the position

The Deputy Program Manager plays a crucial role in assisting the Program Manager with the oversight of the Unaccompanied Children & Family Unit (UC & FAMU) Transportation services and operations. This position ensures that all administrative, technical, contractual requirements, and client expectations are met while adhering to the high-quality standards established by Acuity International. The role requires active support of the company's vision, mission, and values, and involves being available 24/7 to address operational needs.

Responsibilities

• Assists with program control, compliance risk management, financial control, and process improvements.
• Oversees on-demand transportation services and operations, ensuring availability to ERO by mobile phone 24/7.
• Monitors and tracks site-specific operation implementation instructions to meet contractual requirements.
• Disseminates guidance from the Program Manager to all program personnel.
• Ensures operational plans adhere to safety standards and are communicated and implemented professionally.
• Performs other duties as assigned.

Requirements

• Bachelor's degree from an accredited university or an associate degree with two or more years of relevant experience, or more than four years of related experience in lieu of a degree.
• At least two years of documented experience in business administration, statistics, data analysis, data management, or a similar field.
• Management experience relevant to the program environment and goals.
• Clean criminal background check, favorable credit check, and no prior drug use.
• Proficiency in English with excellent verbal and written communication skills.
• Ability to multi-task, be detail-oriented, and organized.
• Proficiency with computers, common office equipment, and MS Office suite.
• Must meet contract immunization requirements.
• Must be at least 21 years of age and a US citizen.

Nice-to-haves

• 5 years' experience in management
• Experience with ORR or ICE
• CPR/First Aid certification
• Bilingual