State Of Iowa - Johnston, IA
posted 5 months ago
The Iowa Department of Public Safety is actively seeking a qualified individual to fill the role of Communications Center Specialist within the Des Moines State Radio. This position is critical in ensuring effective communication between the public and law enforcement agencies. The primary responsibilities include eliciting information from private citizens and various state and federal agencies via telephone, and relaying this information to the appropriate personnel. The specialist will also monitor a computerized switching system, troubleshoot any system issues, and coordinate with repair services as necessary. In addition to these duties, the Communications Center Specialist will be responsible for receiving road condition data from other communications centers and entering this information into the computer system for dissemination to state and nationwide agencies. The role requires the operation of two-way radios, telephones, and communication computer systems to receive, transmit, and monitor messages from state, county, and municipal law enforcement or emergency services. The specialist will also obtain confidential criminal records and traffic safety information from the IOWA System for law enforcement officers, ensuring that they have the necessary data to perform their duties effectively. The position demands a high level of vigilance, as the specialist must maintain contact with investigation officers, monitoring messages to alert them of any suspected violence against officers involved. Furthermore, the specialist will process all calls, tips, and written reports made to the Governor's School Safety Bureau (GSSB) anonymous reporting tool, directing information expediently to the appropriate agency or first responder for follow-up action, in accordance with departmental policies and procedures. Candidates must be prepared to undergo a thorough background investigation and pass a physical and psychological evaluation, which includes specific hearing and vision requirements. This role is essential for maintaining public safety and requires a dedicated individual who can handle high-pressure situations with professionalism and efficiency.