Design Architect

American Express - Wheaton, IL

Full-time - Senior

Remote - Wheaton, IL

Credit Intermediation and Related Activities

About the position

The Design Architect at iSeatz is responsible for leading the design vision and ensuring a consistent and successful end-user experience across the platform. This role involves collaboration with cross-functional teams, including Product, Data Science, and Technology, to create data-driven design solutions that align with business and user needs. The position requires a strong focus on design systems, user research, and accessibility standards, while also mentoring a team of designers.

Responsibilities

• Lead the creation and maintenance of data-based design solutions using industry best practices.
• Collaborate with internal and external stakeholders to identify areas for optimization.
• Present proposed design solutions to clients and gather feedback.
• Maintain design consistency across the iSeatz platform and strive for WCAG 2.1 AA standards.
• Mentor and guide a team of designers, setting standards for design quality and innovation.
• Drive the creation and evolution of design systems and component libraries.
• Work with product managers to review stories and functional requirements for new features.
• Partner with product teams and frontend architects to implement designs in an agile environment.
• Engage with teams in a co-located space approximately once per quarter.

Requirements

• At least ten years of proven work experience in Product Design across web and mobile applications, with five or more years focused on design systems.
• Master's Degree or equivalent experience in design, human-computer interaction, computer science, or related field.
• Proven track record of leading complex design projects and driving business impact.
• Strong background in user research, accessibility, and design thinking methodologies.
• Experience working within and building upon design systems.
• Skilled in designing mockups and creating prototypes using industry-standard design tools like Figma or Sketch.
• Must present a portfolio of industry examples illustrating step-by-step solutions to project requirements.
• Experience driving design decisions for e-commerce solutions.
• Experience working iteratively in cross-functional, agile environments.

Nice-to-haves

• Ability to readily admit to mistakes and quickly learn from them.
• Ability to solve problems quickly by identifying root causes.
• Self-motivated and eager to seek out problems and establish long-term solutions.
• Understanding that user experience is key and best served by partnering with others.
• Excitement about making an impact by accomplishing smart work and reducing complexity.

Benefits

• Remote-first work environment with flexibility in location.
• Opportunities for professional growth and development.
• Supportive and autonomous work culture with no micromanagement.
• Recognition as a top workplace and commitment to employee engagement.