Design Architect

American Express - Saddle Brook, NJ

Full-time - Senior

Remote - Saddle Brook, NJ

Credit Intermediation and Related Activities

About the position

The Design Architect at iSeatz is responsible for leading the creation and maintenance of data-based design solutions that enhance user experiences across the platform. Reporting to the Director of Product Design, this role involves collaboration with cross-functional teams to ensure design consistency, mentor designers, and drive the evolution of design systems. The position emphasizes user-centered design principles and accessibility standards, aiming to optimize the platform for both internal and external stakeholders.

Responsibilities

• Lead the design vision for the iSeatz platform, ensuring alignment with business and user needs.
• Collaborate with product managers to review stories and functional requirements for new features and initiatives.
• Maintain design consistency and coherence across the iSeatz platform, striving for WCAG 2.1 AA standards.
• Mentor and guide a team of designers, setting standards for design quality and innovation.
• Drive the creation and evolution of design systems and component libraries.
• Work with internal and external stakeholders to identify areas for optimization and scale the platform.
• Present proposed solutions internally and to clients to gather feedback and approval.
• Work in an agile environment partnering with product teams and frontend architects and developers to implement designs.
• Engage regularly with teams in a co-located space, approximately once per quarter.

Requirements

• At least ten years of proven work experience in Product Design across web and mobile applications, preferably with five or more focused on design systems.
• Master's Degree or above, or equivalent experience in design, human-computer interaction, computer science, or related field.
• Proven track record of leading complex design projects and driving business impact.
• Strong background in user research, accessibility, and design thinking methodologies.
• Experience working within and building upon design systems.
• Skilled in designing mockups and creating prototypes using industry-standard design tools like Figma, Sketch, or comparable programs.
• Must present a portfolio of industry examples illustrating step-by-step solutions to project requirements.
• Experience driving design decisions for e-commerce solutions.
• Experience working iteratively in cross-functional, agile environments alongside a geographically diverse team.

Nice-to-haves

• Ability to readily admit to mistakes and quickly learn from them to make the product better.
• Ability to solve problems quickly by identifying root causes.
• Self-motivated, eager to seek out problems and establish long-term solutions.
• Understanding that user experience is key above all else, and is best served by partnering with others.
• Excitement about making an impact by accomplishing smart work and reducing complexity.

Benefits

• Remote-first work environment with flexibility in location.
• Opportunities for professional growth and development.
• Supportive and autonomous work culture with no micromanagement.
• Recognition as a top workplace and commitment to employee engagement.