Design Manager, UX Strategy and Product Design

About the position

Are you a rising design leader eager to make a global impact? Do you thrive on solving complex design challenges and crafting seamless digital experiences that reach millions worldwide? If you're ready to elevate your career and shape the future of money movement, Western Union is the place for you. As a Design Manager, you'll lead UX strategy and product design across mobile and web, driving innovation in a fast-moving, global environment. This is your opportunity to elevate your career, collaborate with diverse teams, and design solutions that make a meaningful impact in people's lives across the world.

Responsibilities

• Drive UX Strategy: Define and champion a vision for user experience that aligns with business objectives and enhances customer satisfaction.
• Lead Product Design Excellence: Oversee the creation of intuitive, high-quality digital experiences across web and mobile, ensuring best-in-class interaction and visual design.
• Design Leadership & Craft Mastery: Guide designers in developing strong conceptual thinking, interaction models, and pixel-perfect UI execution. Provide mentorship to enhance their design craft and problem-solving skills.
• Cross-Functional Collaboration: Partner closely with product management, engineering, research, and marketing to bring user-centered design solutions to market.
• Design System Influence: Leverage existing design systems to maintain consistency, efficiency, and scalability while pushing the boundaries of innovation within the product experience.

Requirements

• Proven experience leading design teams, with a strong portfolio demonstrating UX strategy, interaction design, and high-quality execution.
• Expertise in user research, information architecture, prototyping, and visual design with a keen understanding of modern UI patterns.
• Ability to balance strategic thinking with hands-on design execution, ensuring that great ideas translate into polished, user-friendly products.
• Strong communication skills to articulate design decisions, build alignment, and advocate for user needs at all levels of the organization.
• Experience with design systems and component libraries as a means of ensuring consistency.

Benefits

• Flexible Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave