Designated Point Of Contact Process and Systems Coordinator

$125,611 - $232,300/Yr

Organon - Plymouth Meeting, PA

Full-time - Mid Level

Remote - Plymouth Meeting, PA

5,001-10,000 employees

Chemical Manufacturing

About the position

The Designated Point Of Contact Process and Systems Coordinator at Organon is responsible for overseeing system support and governance, ensuring effective communication and training across various business functions. This role involves collaborating with internal stakeholders to enhance system functionality, manage user access, and facilitate training programs. The coordinator will also engage in continuous improvement initiatives, utilizing methodologies such as Six Sigma to optimize processes and ensure compliance with regulatory standards.

Responsibilities

• Accountable for systems governance including license provisioning and access management.
• Partner with designated point of contacts (DPOCs) to identify training and communication needs.
• Assist in the development of training materials and execution resources in collaboration with internal business owners.
• Conduct process and system training as needed.
• Support Help Desk escalations regarding system functionality and user roles.
• Collaborate with stakeholders to design and utilize metrics for quality and efficiency assessment.
• Administer cross-divisional governance meetings to align system users on configuration changes.
• Facilitate program training and maintain program-related reference guides and training documents.
• Adhere to compliance and regulatory procedures, working closely with Global Compliance and Legal.
• Respond to program investigations, audits, or assessments in collaboration with the DPOC Director.
• Engage cross-functionally to develop test and implementation plans, driving results and resolving issues.
• Implement processes using improvement methodologies such as Six Sigma and Lean.
• Monitor and evaluate process changes to ensure objectives are met and measurable.
• Interface with Organon IT and external vendors for system configuration based on requirements.
• Collect metrics around helpdesk questions and training needs in partnership with IT and vendors.

Requirements

• Bachelor's degree in Computer Science, Computer Information Systems, or Chemical Engineering.
• Minimum of three years of relevant experience in life sciences and process/system coordination.
• Experience with Veeva medical information system in the pharmaceutical industry.
• Skills in Change Management, Six Sigma, and Project Management.
• Ability to work at affiliate, regional, and global levels.
• Expertise in executing global process and systems workshops and meetings.
• Attention to detail and excellent communication skills.
• Ability to work independently and escalate risks and issues as appropriate.
• Demonstrated success in a fast-paced environment with strong problem-solving skills.

Nice-to-haves

• Experience in the pharmaceutical industry with medical information processes.
• Familiarity with compliance and regulatory procedures in healthcare.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Parental leave
• Vision insurance
• Retirement plan