Maximus - Oklahoma City, OK
posted 30 days ago
The Service Desk Technician Tier II role at Maximus involves providing technical support and assistance to users experiencing issues with hardware, software, and networking technologies. The technician is responsible for incident management, including triaging, troubleshooting, and resolving basic incidents while ensuring adherence to established Service Level Agreements (SLAs). This position requires onsite work in Oklahoma City and may involve supervisory responsibilities.