Deskside Support Specialist

Snyder, TX

About the position

Responsible for deskside issues and escalation to senior team members where appropriate. The person in this position is required to work on site.

Responsibilities

• Provide support to employees or customers regarding technical inquiries
• Diagnoses to isolate the nature of the problem and resolve support issues
• Identifies, troubleshoots and resolves software, hardware and network failures
• Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems
• Thoroughly documents cases to ensure continuity of information and adherence to customer service standards
• Create reports as needed
• Performs other duties as assigned

Requirements

• Must be a high school graduate or equivalent
• A+ and NW+ certification preferred
• Previous experience or knowledge of Windows 10, Microsoft Office, Basic Network Troubleshoot Skills, Knowledge of Smart Phones, Understanding of Server Environments, Telecommunications preferred, Dragon or Voice Recognition Software preferred, Basic Understanding of Active Directory preferred