Deskside Technician I

Stefanini - Troy, MI

Full-time - Entry Level

Troy, MI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Deskside Technician I role at Stefanini involves providing hardware and software support services to onsite clients, focusing on diagnosing and resolving technical issues related to PCs, printers, and network connectivity. This position is essential for ensuring smooth IT operations and delivering quality customer service in a corporate environment.

Responsibilities

• Provide hardware/software support services to onsite clients including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the network.

Requirements

• 1 year of corporate desk side support experience with strong emphasis on supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007 and Microsoft Office 2016, including MS Lync, Microsoft Outlook Web Application (OWA), and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDP.

Benefits

• Comprehensive benefits package including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
• Opportunity to participate in professional development eLearning programs within Stefanini University and other virtual trainings.