Desktop Engineer And Executive Support

$72,800 - $93,600/Yr

Allegis Group - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Hybrid - Parsippany-Troy Hills, NJ

10,001+ employees

Administrative and Support Services

About the position

The Desktop Engineer and Executive Support role is primarily responsible for managing endpoint devices using Microsoft Intune and SCCM, ensuring security, compliance, and optimal performance. This position requires expertise in Windows operating systems and involves providing high-level IT support to executive leadership and corporate employees, both on-site and remotely. The role emphasizes endpoint security, efficient deployment strategies, and maintaining enterprise device reliability.

Responsibilities

• Serve as the primary Endpoint Engineer, managing endpoints with Intune and SCCM.
• Develop, design and support desktop images, autopilot deployment scripts, and group policies.
• Oversee application deployment for Win32, MSI, and line-of-business apps.
• Monitor device health, troubleshoot, and resolve issues proactively.
• Manage Windows OS, including registry settings, updates, and servicing models.
• Create and manage GPOs for user and device configurations.
• Administer endpoints in Active Directory and Azure AD.
• Troubleshoot advanced OS issues, including performance and compatibility.
• Manage endpoint security tools (Defender, BitLocker, AppLocker).
• Ensure compliance with frameworks like NIST and ISO 27001.
• Configure Conditional Access policies integrated with Intune and Azure AD.
• Provide white-glove IT support to executive leadership.
• Quickly resolve critical issues and act as a trusted advisor for VIP users.
• Resolve technical issues for on-site and remote corporate employees.
• Troubleshoot hardware and software problems efficiently.
• Use PowerShell to automate endpoint tasks, app packaging, and deployments.
• Develop scripts to improve efficiency and resolve recurring issues.
• Manage AV systems, including Teams Rooms, for events and meetings.
• Test and monitor AV readiness and support high-profile events.
• Ensure seamless integration of M365 tools like Teams and OneDrive.
• Serve as the primary interface to Microsoft for Windows and desktop-related issues.
• Provide Level 3/4 support, collaborating with IT teams and vendors.
• Identify recurring problems and implement long-term solutions.
• Maintain local network infrastructure and perform server administration.
• Build and maintain strong relationships with corporate users, including executive leadership.
• Lead endpoint refreshes, rollouts, and migrations.
• Work with teams to implement new endpoint policies and technologies.

Requirements

• Bachelor's degree in information technology, Computer Science, or a related field.
• Microsoft Certified (Endpoint, M365, Azure, and/or Teams), ITIL Foundation; CompTIA A+, Network+, Security+ certifications.
• 8+ years of experience in IT support roles, with at least 3+ years focused on endpoint management using Intune and SCCM.
• Extensive expertise in Microsoft Intune: Enrollment, compliance policies, Autopilot, and Conditional Access.
• SCCM: Imaging, application packaging, and software/patch deployment.
• Windows OS: Registry, updates, GPOs, Active Directory, and troubleshooting.
• Endpoint security tools: Windows Defender, BitLocker, AppLocker.
• Strong PowerShell scripting skills for automation and efficiency.
• Strong knowledge of networking, including DNS, DHCP, and VPN for endpoint connectivity.
• Experience with ServiceNow or similar ITSM tools, and remote support technologies.
• Exceptional problem-solving skills and ability to handle high-pressure situations.
• Excellent communication and interpersonal skills, with experience supporting executives.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)