Jordan Health Care - Dallas, TX
posted 2 months ago
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. As an Information Technology Support Specialist II, you will contribute to our success by supporting executive-level staff with technical issues, researching and documenting accurate solutions to user problems, and monitoring the successful resolution of support tickets. You will work effectively with all IT groups to escalate issues as needed, ensuring timely resolutions. Your role will also involve fostering collaborative relationships with executive assistants to plan and coordinate IT activities that minimize disruption to senior leaders' work activities. Additionally, you will proactively manage planned changes or upgrades, ensuring that all systems are functioning optimally post-implementation. You will research and test potential new software and hardware products, ensuring their interoperability with existing systems used by executives and their staff. This position requires a sound understanding of IT operations, related applications, IT systems, and business-related processes and procedures.