Desktop Engineer/Support

Quantam Solutions - Fort Mitchell, KY

Full-time

Fort Mitchell, KY

Professional, Scientific, and Technical Services

About the position

The Desktop Engineer/Support position involves providing technical support for desktop systems and related equipment across multiple agencies in the Covington and Florence areas. The role requires strong customer service skills and the ability to work under pressure while managing hardware and software issues.

Responsibilities

• Provide desktop support for multiple agencies in the Covington and Florence area.
• Configure, set up, and install computer equipment.
• Utilize ticketing software to manage support requests.
• Assist users with hardware and software issues.
• Maintain effective communication with users to ensure satisfaction.

Requirements

• Excellent customer service and communication skills.
• Experience with computer equipment configuration, setup, and installation.
• Familiarity with ticketing software, preferably ServiceNow.
• Ability to work under pressure.
• Experience with hardware and software troubleshooting.