Nsc Global - Utica, NY
posted 3 months ago
NSC Global is seeking a highly skilled Desktop Support Field Engineer to join our team. This position is crucial for maintaining and enhancing our desktop support services, particularly in the field. The Desktop Support Engineer will be responsible for a variety of tasks that ensure the smooth operation of desktop environments and field support installations. This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer service. The successful candidate will work closely with third-party suppliers and customers to ensure that all vehicle mount kits and related components are up-to-date and meet ergonomic and safety standards. Additionally, the engineer will manage the lifecycle of various devices, including video capturing equipment and communication modems, ensuring that all installations are compliant with the latest specifications and requirements. The Desktop Support Engineer will also be responsible for providing on-site services across multiple locations, which may include installing and maintaining vehicle mounts, modems, and other field-based equipment. This role requires a strong understanding of desktop hardware and software, as well as the ability to troubleshoot and resolve issues efficiently. The engineer will be expected to maintain accurate records of hardware and software inventory, monitor support requests, and provide user data recovery as needed. Strong leadership skills and the ability to work independently are essential, as the engineer will often be required to make decisions and take ownership of issues that arise in the field. In addition to technical skills, the ideal candidate will possess excellent interpersonal skills, enabling them to communicate effectively with customers and team members. The Desktop Support Engineer will play a key role in ensuring that our customers receive the highest level of support, and will be expected to contribute to continuous improvement initiatives within the organization. This position offers an exciting opportunity to work with cutting-edge technology in a dynamic environment, and to make a significant impact on the success of our field support operations.