Allegis Group - Des Moines, IA
posted about 2 months ago
Full-time - Mid Level
Des Moines, IA
10,001+ employees
Administrative and Support Services
About the position
The Helpdesk/Desktop Technician is responsible for providing exceptional IT and systems technical support to all employees and external vendors. This role involves addressing hardware and software inquiries, troubleshooting technical issues, and ensuring exemplary service for both internal and external customers.
Responsibilities
- Answers incoming calls/requests; responds to all inquiries related to hardware/software and other technical issues related to desktops and work stations in an appropriate, prompt and efficient manner.
- Interacts with customers via written communications, in person, or over the phone.
- Engages in solving the customer's technical issues and/or answering their questions by clarifying information, researching issues, and locating/delivering findings.
- Follows up on issues to ensure they have been adequately resolved.
- Installs hardware and software including desktop computers, laptops, phones, printers, plotters, TVs, room devices, and all peripherals.
- Troubleshoots all hardware and software issues for employees in conjunction with hardware listed above.
- Maintains hardware/software inventory as well as licensing and other software and hardware assigned to users.
- Monitors and maintains company internet, intranet, and email. Assists and trains users when setting up new accounts.
- Performs special projects as assigned.
- Other duties as assigned.
Requirements
- Associates Degree in Computer Science or related field with a minimum of 3 years' experience or equivalent combination of education and experience.
- Help desk experience or experience working in Information Technology.
- A+, Net+, Security+ certifications preferred.
Nice-to-haves
- Desktop Helpdesk experience
- Troubleshooting skills
- Windows 10 proficiency
- Customer service skills
- Experience with Zendesk
- Proactive and self-starter attitude
- Desire to grow in the role with the organization.
