Desktop Performance Applications Engineer

Orrick, Herrington & Sutcliffe Llp - Wheeling, WV

Full-time

Hybrid - Wheeling, WV

Professional, Scientific, and Technical Services

About the position

The Desktop Performance Applications Engineer at Orrick, Herrington & Sutcliffe is a pivotal role responsible for managing the design, performance, and support of the firm's desktop, laptop, and virtual image environments. This hybrid position requires a self-starter who can work independently and collaboratively within cross-functional teams, ensuring a high-quality technology experience for all personnel. The engineer will leverage various tools to enhance performance and troubleshoot issues, serving as a third-level escalation point for technical support.

Responsibilities

• Manage the firm's desktop, laptop, and virtual image design, performance, and support.
• Provide expert guidance, support, and troubleshooting on endpoint hardware and operating systems.
• Leverage tools such as Nexthink and Microsoft Endpoint Configuration Manager to collect data and improve performance.
• Act as a third-level escalation point for end-user technical support.
• Interact with Project Managers, Business Analysts, Trainers, Process Owners, Application Owners, Third-party Consultants, and End Users to complete global projects.
• Provide guidance on the selection and configuration of desktop and laptop hardware.
• Manage and support endpoints using Microsoft Endpoint Configuration Manager, Intune, and M365.
• Guide other engineers and the Service Desk team on endpoint and application matters.
• Develop user-level training in collaboration with the Technology Training Team.
• Stay updated on new technologies and trends to enhance endpoint performance and user experience.
• Participate in the On-Call support rotation of the Applications Team.
• Assist in supporting any firm application when required.

Requirements

• Bachelor's degree in Computer Science or a related area from an accredited college or university or equivalent work experience.
• Expert experience implementing, leveraging, and supporting Microsoft 365 with demonstrated subject matter expertise.
• At least 5 years' experience and expert level knowledge of desktop operating system performance monitoring, analysis, and tuning.
• In-depth, expert level knowledge of desktop operating systems including Windows 10.