Desktop Support Analyst

Just Write - Orlando, FL

Full-time - Entry Level

Orlando, FL

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Desktop Support Analyst is responsible for performing analytical, technical, and administrative tasks related to the planning, design, and installation of computer systems. This role involves providing day-to-day support, troubleshooting, and problem-solving for users regarding hardware, software, and network issues. The analyst ensures compliance with County standards and works under the supervision of the Systems Support Supervisor, with performance evaluated through various methods.

Responsibilities

• Installs, configures, and ensures the effective operation of all end user hardware and software, peripheral equipment, and mobile devices within established County standards.
• Monitors and responds to Service Center trouble calls and provides end user training in the use of equipment and software.
• Confers with customers to diagnose simple to moderately complex problems, apply solutions, and assist in determining the types of hardware and software required to meet business needs.
• Ensures end user hardware, software, and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems, and application servers.
• Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
• Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
• Coordinates efforts with technical staff and customers to determine and resolve client issues under the direction of the technical lead.
• Reviews licensing problems and performs software and hardware audits throughout the organization.
• Provides audit reports and assessments and ensures compliance with licensing regulations.
• Provides on-call support as needed 24 hours a day, 7 days a week.
• Performs other related duties as assigned.

Requirements

• Bachelor's Degree in Computer Science or related field.
• One year of experience in the installation, programming, and troubleshooting of computer hardware, software, or mobile devices, or an equivalent combination of education, training, and experience.
• Technical and support level knowledge of all Microsoft Productivity products.
• Knowledge of data networking, both wired and wireless.
• Experience using computer diagnostic tools.

Nice-to-haves

• Applicable Microsoft certifications or A+ certifications.