Desktop Support Analyst

Qwalifize Staffing & Consulting - Orlando, FL

Full-time - Entry Level

Orlando, FL

Administrative and Support Services

About the position

The Desktop Support Analyst performs moderately complex analytical, technical, and administrative work related to the planning, design, and installation of computer systems. This role involves providing day-to-day consultation, troubleshooting, and problem-solving support to users for hardware, software, and network issues, ensuring compliance with County standards.

Responsibilities

• Install, configure, and ensure the effective operation of end user hardware and software, peripheral equipment, and mobile devices.
• Monitor and respond to Service Center trouble calls and provide end user training in the use of equipment and software.
• Diagnose simple to moderately complex problems and apply solutions in consultation with customers.
• Ensure seamless interconnection of end user hardware, software, and devices with various systems such as file servers and application servers.
• Create, run, and troubleshoot simple to moderately complex scripts, batch files, or installation procedures.
• Perform moderately complex troubleshooting procedures across multiple technology platforms.
• Coordinate with technical staff and customers to resolve client issues under the direction of the technical lead.
• Review licensing problems and conduct software and hardware audits, providing reports and ensuring compliance.

Requirements

• Bachelor's Degree in Computer Science or a closely related field.
• 1 year of experience in installation, programming, and troubleshooting of computer hardware, software, or mobile devices, or an equivalent combination of education and experience.

Nice-to-haves

• Applicable Microsoft certifications or A+ certifications.
• Knowledge of data networking, both wired and wireless.
• Experience using computer diagnostic tools.

Benefits

• PTO & Holiday
• Medical
• Dental
• Vision