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Robert Half - Houston, TX
posted about 2 months ago
Full-time - Entry Level
Houston, TX
Administrative and Support Services
About the position
The Desktop Support Analyst role at Robert Half in Houston, Texas, focuses on supporting workstation migration projects from Windows 10 2019 Office to Windows 11 Office 365. This position involves a variety of tasks including technical documentation, troubleshooting issues, and configuring devices, offering a long-term contract employment opportunity.
Responsibilities
- Support migrations of workstations from Windows 10 2019 Office to Windows 11 Office 365 platform
- Utilize Windows administrative components to support troubleshooting and development of implementation strategies
- Interpret and execute command line functions for endpoint configuration
- Troubleshoot software installation conflicts and configuration issues
- Understand OS folder structure and locate user/system files
- Familiarize with OS components fundamental to Windows environment configuration
- Manage On-premises ADUC, Active Roles, and Microsoft Entra group objects
- Understand principles of WAN, IP, VLAN, and Subnet in corporate networking
- Use RDP and other remote desktop viewers for user support
- Use MECM Software Center to deploy applications and updates
- Image workstations using PXE boot methodology and install software drivers and BIOS updates
Requirements
- Proficiency in computer hardware and troubleshooting hardware issues
- Knowledge of Active Directory for managing user accounts and permissions
- Experience with backup technologies and managing backup solutions
- Skills in configuration management for overseeing system settings
- Familiarity with Microsoft Windows 10 and 11, including installation and troubleshooting
- Proficiency in MS Office 365, including installation and troubleshooting
- Ability to provide technical support and problem-solving for end-users
- Excellent communication skills for explaining technical concepts to non-technical users
- Willingness to stay updated on latest technologies and trends
- Ability to work independently and as part of a team
- Strong organizational skills for managing multiple tasks and deadlines
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
