Desktop Support Analyst

Overview Join Virginia Housing and help make a difference as a Desktop Support Analyst. This important role is part of the End User Services Team and provides desktop support to internal and external users. The Service Desk staff work in a dynamic, fast-paced environment, which provides services via phone, email, internal massage system, remote software, and in person. The Desktop Support Analyst has frequent interactions with customers, utilizing outstanding customer service skills. This role is responsible for logging and resolving incidents and service requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships. We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs. To be successful in this role you must possess: * Outstanding customer service skills and the ability to handle the most difficult situations professionally. Skills such as listening, integrity, positive attitude, ability to make decisions and patience are essential * Ability to assist business clients with applications, connectivity, training and problem-solving * Ability to communicate technical information to non-technical personnel * Knowledge of computer and/or network security systems, applications, procedures and techniques * Ability to learn and support new systems and applications * Basic hardware and software troubleshooting, installation and repair The ideal candidate would also have experience in: * Several years of experience in desktop support with technical proficiency in Windows OS, networking and hardware support. * Experience with MS Office, M365, and IT ticketing systems * Ability to work independently to identify and resolve desktop and application admin issues * Excellent verbal and written communications skills with strong customer service experience supporting internal and external customers with IT requests * Experience with PC management tools such as System Center Configuration Manager and Intune Applications and resumes are accepted online only at http://www.virginiahousing.com/careers. This position will close at midnight on 1/16/2025 Hiring Range:$53,109 - $69,041 This position is on-site. A background check will be performed as a condition of employment. Internal applicants MR-4 -Please review relevant HR policy under 'Employment Practices' on the Zone before applying. Apply through the Zone or at http://employees-virginiahousing.icims.com/. * EOE- V3 Certified Military friendly employer #LI-JR1