Desktop Support ENG II

The Core Institute - Langhorne, PA

Full-time

Langhorne, PA

About the position

The Desktop Support Engineer II is responsible for providing technical support for Windows-based computers and various peripheral devices. This role involves installing, configuring, maintaining, and troubleshooting desktop applications and network solutions, ensuring high levels of customer satisfaction while managing user requests and errors through the IT help desk ticketing system.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Architect desktop application solutions.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities help desk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 5-10 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• Intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT experience is preferred.