Desktop Support ENG II

Unclassified - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

About the position

The Desktop Support Engineer II position at The CORE Institute involves providing technical support for Windows-based computers and peripheral devices. The role focuses on installing, configuring, maintaining, and troubleshooting desktop applications and network solutions, ensuring high levels of customer satisfaction and efficient IT operations.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices.
• Install, maintain, and troubleshoot all business applications effectively.
• Architect desktop applications and wireless/network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities help desk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 2 - 4 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• Intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT experience is preferred.