Desktop Support Engineer 102010

$60,000 - $70,000/Yr

University Of West Florida - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Broadcasting and Content Providers

About the position

The Desktop Support Engineer position at the University of West Florida is responsible for the maintenance, security, improvement, and operational support of the Florida SBDC State Office's technology infrastructure. This role involves ensuring effective and innovative use of technology, managing IT hardware and software, and providing support for various information systems and programs. The position also includes technical management of a new CRM system and oversight of multiple Wordpress websites, ensuring all systems are functioning optimally and securely.

Responsibilities

• Research, specify, acquire, configure, and install IT hardware and software.
• Monitor and maintain IT infrastructure including wired and wireless networks, servers, and shared network resources.
• Investigate and resolve problems and malfunctions; conduct proactive preventative maintenance.
• Maintain accurate inventory and maintenance records for IT equipment and infrastructure.
• Assist FSBDC State Office staff with safe, effective, and productive use of information technology.
• Assist in the development of policies to ensure security of the Network's information.
• Assist in the development and implementation of the Network's cybersecurity initiatives.
• Troubleshoot CRM issues by working with technical staff throughout the State.
• Monitor and maintain data backup solutions and other third-party integrations.
• Ensure all relevant updates and patches are applied to Wordpress websites.
• Advise marketing staff on technical matters when required.
• Regularly check that electrical and information systems are functioning in Mobile Assistance Centers.

Requirements

• Bachelor's Degree in Computer Science (or related) and 5+ years of related experience or 10+ years of related experience.
• Proficiency with wired and wireless network technology and standard IP network principles and protocols.
• Proficiency with Relational Databases and Structured Query Language.
• Proficiency with support of Windows, MacOS, and Linux systems, including software deployment, system administration, and security management.
• Proficiency with hardware support including workstation, tablet, network, and audiovisual technologies.
• Familiarity with the administration and support of Google Workspace.
• Demonstrated ability to research and learn new technologies and stay current on technological advances.
• Ability to effectively work on multiple concurrent issues and projects in a collaborative team environment.
• Strong communication, organization, diplomacy, and collaboration skills.
• Excellent analytical, time management, and prioritization skills.
• Appropriate certifications such as A+, Network+, Security+, MCSA, MCTS, etc.

Nice-to-haves

• Bachelor's Degree in Computer Science (or related) and 10 years of related experience or 15+ years of related experience.
• Proficiency with CRM and/or ERP systems.
• Proficiency with MS Powershell and other scripting languages.
• Familiarity with Microsoft Intune, Google Admin, JAMF.
• Experience with supporting telecommunications and computing resources that are deployed or located off-grid.

Benefits

• Salary Range: $60,000 - $70,000
• Eligible for veteran's preference
• Professional development opportunities