Desktop Support Engineer- Department of Public Works

$121,583 - $147,944/Yr

City San Jose - San Jose, CA

Full-time - Entry Level

San Jose, CA

5,001-10,000 employees

Executive, Legislative, and Other General Government Support

About the position

The Desktop Support Engineer position within the Department of Public Works is responsible for providing technical support for desktop systems, user support, and system administration in a diverse and dynamic environment. This role involves managing approximately 800 Windows devices and 50 servers, ensuring efficient operation and maintenance of IT infrastructure, and delivering high-quality service to end users.

Responsibilities

• Provide day-to-day desktop support and user assistance.
• Manage patching and system administration for Windows devices.
• Oversee the deployment of Windows 11 OS and Windows Server 2019 or newer.
• Utilize Microsoft Endpoint Configuration Manager (SCCM) for device management.
• Implement Active Directory (AD) and Group Policies (GPO).
• Support mobile device management (MDM) and basic SQL tasks.
• Apply cyber security remediation techniques as needed.
• Maintain device and replacement part inventories.
• Interact with customers to ensure timely support and assistance.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, MIS, or a closely related field.
• Three years of experience in technical work providing desktop, data security, system administration, server, or network support.
• Possession of a valid driver's license in California.
• Industry certification in relevant IT field, such as Microsoft Certified Systems Administrator (MCSA).

Nice-to-haves

• Experience with PowerShell scripting.
• Knowledge of Autopilot, Intune, and Azure.
• Familiarity with mobile device management (MDM) solutions.

Benefits

• Competitive salary range of $121,583.28 - $147,944.16 annually.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid holidays and vacation time.
• Opportunities for professional development and training.