DESKTOP SUPPORT ENGINEER I - 31213

$41,000 - $67,000/Yr

Kls Martin - Jacksonville, FL

Full-time - Entry Level

Onsite - Jacksonville, FL

Miscellaneous Manufacturing

About the position

The Desktop Support Engineer I (DSE 1) is responsible for providing front-line support for IT-managed systems to both local and remote end-users. This role involves desktop and laptop support, mobile device management, user account management in Active Directory, and basic Windows server administration. The DSE 1 must demonstrate excellent communication skills to effectively resolve technical issues for non-technical team members and create technical documentation for end-users.

Responsibilities

• Provide front-line support for IT-managed systems for local and remote end-users.
• Install and maintain operating systems (Windows 10 and 11) on desktops and laptops.
• Monitor and address virus/spam-related issues on the network.
• Manage user provisioning in local Active Directory and AzureAD/Exchange Online.
• Maintain and monitor desk phones, smartphones, desktops, laptops, printers, and mobile devices.
• Ensure systems availability and support Active Directory and file server management.
• Report project progress to team lead and participate in defining project requirements.
• Identify opportunities for process improvements and implement best practices.
• Participate in regular after-hours on-call support rotation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, MIS or equivalent.
• 4+ years experience in advanced Desktop and Laptop Support.
• MCP Certification is required; MCSA Windows/Servers certification is preferred.
• Excellent written and verbal communication skills.
• Ability to work in a supervised environment.
• Customer-oriented mindset.

Nice-to-haves

• Experience with automated patch management.
• Basic knowledge of different backup solutions.

Benefits

• Full-time position with potential for career growth.
• Opportunity to work on diverse IT projects.