Desktop Support Engineer I

Hiring - New Brunswick, NJ

Full-time - Entry Level

Remote - New Brunswick, NJ

About the position

The Desktop Support Engineer I is responsible for providing technical assistance and support to end-users, ensuring prompt resolution of hardware and software issues. This role is crucial for maintaining the organization's IT infrastructure and facilitating smooth daily operations. The position offers a hybrid work model after an initial training period in the office, allowing for flexibility in work arrangements while supporting clients primarily in New Jersey and New York City.

Responsibilities

• Respond to incoming support requests from end-users via phone, email, or ticketing system.
• Assist with troubleshooting hardware, software, network, and other IT-related issues.
• Document and track all support requests using the ticketing system.
• Help with the setup and installation of computer hardware, peripheral devices, and software applications.
• Assist end-users with password resets, account creation, and access permissions.
• Perform initial troubleshooting of network connectivity issues and escalate complex problems when necessary.
• Assist in updating software applications and operating systems on end-users' devices.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Assist in inventory management of IT assets and keep records of hardware and software licenses.
• Stay up-to-date with the latest technology trends and participate in training sessions.
• Collaborate with other IT team members to resolve complex issues.

Requirements

• High school diploma or equivalent.
• Basic understanding of computer hardware, operating systems, software applications, and networking concepts.
• Strong verbal and written communication skills.
• Ability to analyze and troubleshoot technical issues systematically.
• Customer-centric approach with a focus on providing a positive support experience.
• Effective time management and organizational skills.
• Willingness to collaborate and work as part of a team.
• Ability to learn quickly and adapt to changes in technology.

Nice-to-haves

• Additional technical certifications or IT-related coursework.

Benefits

• Hybrid work model after initial training period.
• Opportunity for continuous learning and professional development.