Desktop Support Engineer / Service Desk Analyst / Helpdesk Support Engineer

$41,600 - $45,760/Yr

Amaze Systems - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

About the position

The Desktop Support Engineer / Service Desk Analyst / Helpdesk Support Engineer position focuses on providing technical support to VIP and executive clients. The role involves troubleshooting and resolving issues related to desktop systems, software applications, and hardware, ensuring a high level of service and support for executive users.

Responsibilities

• Provide desktop support for VIP and executive clients.
• Troubleshoot and resolve issues related to Microsoft products and Lenovo hardware.
• Assist with Microsoft InTune management and support.
• Communicate effectively with executives to understand and address their technical needs.
• Document support requests and resolutions in the service desk system.

Requirements

• Minimum 2-3 years of experience in IT or Desktop Support.
• Experience in Service Desk Support.
• Proficiency in Microsoft InTune (certification preferred).
• Excellent communication skills and ability to work with executives.
• Experience with MS Windows and MS products at Level 1 knowledge.
• Experience with Lenovo Hardware.

Benefits

• Competitive pay rate of $20-22/hr on W2 (all inclusive).