Teceze LTD - Cincinnati, OH
posted 2 months ago
The Desktop Support Engineer position is a critical role within our IT department, focusing on providing exceptional support for both Windows and Mac operating systems. The successful candidate will serve as the first and second level contact for customer issues, ensuring timely and effective problem resolution. This role requires a proactive approach to communication, as the engineer will be responsible for keeping customers informed about the status of their issues and the steps being taken to resolve them. The engineer will also maintain detailed ticket updates for all reported incidents, ensuring that all information is accurately documented and accessible for future reference. In addition to troubleshooting and resolving issues, the Desktop Support Engineer will work closely with third-party vendors to address complex audio-visual problems as needed. The role involves installing, upgrading, supporting, and troubleshooting various operating systems, including Windows XP, 7, 8.1, and 10, as well as Microsoft Office 2010 and other authorized desktop applications. A basic understanding of the Mac operating system is essential for supporting Apple PC users effectively. The engineer will also be responsible for installing, upgrading, and troubleshooting printers and computer hardware, performing general preventative maintenance tasks on computers, laptops, and printers, and conducting remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment. Utilizing diagnostic tools to troubleshoot network connectivity issues and workstation hardware/software problems is a key aspect of this role. The position requires a broad experience in IT, with a basic understanding of networks, servers, audio/visual systems, smart devices, and telecommunications. The Desktop Support Engineer must be adaptable and flexible, as the role often involves working in a project-based environment that requires teamwork and collaboration. Additional responsibilities may be assigned as needed, including asset management tasks.