Quatrro Business Support Services - San Jose, CA
posted 4 months ago
The Desktop Support Engineer will be responsible for providing day-to-day desktop support at client sites and through remote access. This role involves supporting a diverse range of customers and addressing their operational and technology needs. The position offers a unique opportunity to engage with the latest technologies and solutions from various enterprise perspectives, rather than being confined to a single employer. The Desktop Support Engineer will play a crucial role in ensuring that clients receive top-notch support for their IT infrastructure, which includes desktops, laptops, printers, networks, and servers. In this role, the engineer will work closely with clients to troubleshoot and resolve network and system issues, whether on-site or remotely. They will collaborate with vendors to address technical problems related to desktop computing equipment and software. The Desktop Support Engineer will also work alongside Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and deliver world-class customer service. The position requires a professional demeanor, as the engineer will represent the company in interactions with clients. Additional duties may be assigned as needed, making this a dynamic and engaging role.