Desktop Support Engineer

Quatrro Business Support Services - San Jose, CA

Full-time - Mid Level

San Jose, CA

Educational Services

About the position

The Desktop Support Engineer will be responsible for providing day-to-day desktop support at client sites and through remote access. This role involves supporting a diverse range of customers and addressing their operational and technology needs. The position offers a unique opportunity to engage with the latest technologies and solutions from various enterprise perspectives, rather than being confined to a single employer. The Desktop Support Engineer will play a crucial role in ensuring that clients receive top-notch support for their IT infrastructure, which includes desktops, laptops, printers, networks, and servers. In this role, the engineer will work closely with clients to troubleshoot and resolve network and system issues, whether on-site or remotely. They will collaborate with vendors to address technical problems related to desktop computing equipment and software. The Desktop Support Engineer will also work alongside Managers, Service Coordinators, and other Engineers to meet customer service-level commitments and deliver world-class customer service. The position requires a professional demeanor, as the engineer will represent the company in interactions with clients. Additional duties may be assigned as needed, making this a dynamic and engaging role.

Responsibilities

• Provide day-to-day support of client desktops, laptops, printers, networks, and servers.
• Support clients' IT infrastructure both remotely and at customer site(s).
• Work with vendors to resolve technical problems with desktop computing equipment and software.
• Collaborate with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments.
• Troubleshoot and resolve network and system issues, both on-premise and remotely.
• Positively and professionally represent the company to clients.
• Perform other duties as required.

Requirements

• 5+ years of experience supporting and troubleshooting Windows-based networks and endpoint devices.
• Experience with Active Directory, Windows 7/8/10/11, peripheral hardware, and software applications.
• Familiarity with routers, switches, and firewalls as related to troubleshooting endpoint devices.
• Experience installing Windows software, patches, and updates, as well as 3rd party applications and desktop encryption.
• Familiarity with MacOS and related Apple devices.
• Self-motivated and able to work with limited supervision.
• Good verbal and written communication skills.
• Great attitude and customer service skills.
• Ability to travel to nearby local customer sites as needed.
• Desire to learn and support the latest technologies.

Nice-to-haves

• A.A. degree or equivalent experience in information systems or a related field preferred.
• Microsoft certification(s) a definite plus.