Desktop Support Engineer

About the position

WideOrbit is looking for a Desktop Support Engineer who is enthusiastic about supporting internal WideOrbit employees nationwide. This person will thrive in a fast-paced environment and embrace automation and efficiency. If you are someone with a customer service focus and desire to learn, this may be the role for you.

Responsibilities

• Provide technical support to users via email, IM, phone, video, screen share, and remote access.
• Troubleshoot complex hardware, software, account, connectivity, and workflow issues.
• Onboard new hires including hardware configuration, account creation, and orientation.
• Admin patch management, antivirus, email security, MFA, SSO, and MDM.
• Reference, update, and build detailed knowledge articles base both internal IT and user facing.
• Triage support requests and work with other IT teams including server, network, and security engineers.
• Collaborate with remote teammates in highly responsive and cooperative environment.
• Participate in projects and initiatives such as org wide software deployments.

Requirements

• 3+ years in a hands-on IT role supporting end users via ticketing system.
• Ability to support varied hardware and software issues and research and craft resolutions.
• Experience with Microsoft Active Directory/Entra ID, Windows 10/11, Microsoft 365, Exchange.
• Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi.
• Calm, professional demeanor and excellent customer service skills.
• Strong communication skills, both written and verbal.

Nice-to-haves

• Bonus points for relevant degrees or IT certifications (A+, Network+, MCSA, HDI-SCA, ITIL, etc.)
• Bonus points for experience with macOS, Intune, Autopilot, batch or PowerShell scripting.
• A desire to embrace automation to solve business problems and inefficiencies.
• A desire to embrace cybersecurity as a core principle of service.

Benefits

• A competitive salary
• Health insurance
• Sabbatical leaves
• Great vacation package
• Work/life balance
• Life event benefits
• Casual work attire
• Stocked café
• 401(k) match
• Plenty of opportunities to grow