Hawaiian Telcom - Honolulu, HI
posted about 2 months ago
We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills. As a Desktop Support Engineer, you will provide remote and on-site support for one or more locations as needed. This includes responding to end user support requests and escalations from the Helpdesk via tickets. You will be responsible for hardware installations, upgrades, and troubleshooting, as well as installing Windows software, patches, updates, and third-party applications. Knowledge of desktop encryption and workstation deployments will be essential, along with workstation image creation and management. You will also provide basic guidance in computer operation and management, and participate in special projects as required.