Desktop Support Engineer

$100,000 - $135,000/Yr

Perella Weinberg Partners - New York, NY

Full-time - Mid Level

New York, NY

501-1,000 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Desktop Support Engineer role at Perella Weinberg Partners involves providing second and third tier support within the Corporate IT Helpdesk team in New York. This position focuses on engineering, deploying, and maintaining systems and applications used by end-users, ensuring their technology needs are met effectively. The ideal candidate will have a strong technical support background and a passion for technology, with a focus on delivering desktop solutions.

Responsibilities

• Analyze events, handle incidents effectively and influence decisions to improve reliability and response speed.
• Enforce procedures related to technical change management, patch management, and core systems monitoring.
• Perform advanced troubleshooting of multi-tiered virtual/physical systems, applications, and patches.
• Create, manage, and monitor software packages, updates, and deployments.
• Support and assist in the maintenance of directory services and software deployment.
• Manage enterprise-wide projects from assessment and proof of concept through to implementation.
• Package software for automated deployments, managing installations, upgrades, and dependencies.
• Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
• Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, and Windows Performance Toolkit.
• Create and manage Active Directory Group Policies, OU permissions, DHCP, and DNS.
• Assist with regression testing of supported software through OS patches and upgrades.
• Use existing process-level and system metrics to troubleshoot performance issues and improve user desktop performance.

Requirements

• 3-6 years of equivalent related work experience.
• Knowledge of ITIL concepts; ITIL Foundation Certification is a plus.
• Experience in Financial Services is preferred.
• Strong understanding of imaging technologies including OSD, Microsoft Deployment Toolkit, SysPrep, Windows PE, Microsoft Autopilot.
• High understanding of Microsoft Configuration Manager, application deployment, patch management, and client/server maintenance.
• Experience with Microsoft Azure, InTune, and O365 cloud infrastructure.
• Experience with enterprise security products such as anti-virus, SSO, MFA, DLP, and encryption software.
• Experience managing laptop and desktop workstation hardware, mobile devices, and printers.

Benefits

• Discretionary bonuses
• Restricted Stock Units (RSUs)
• Paid time off
• Comprehensive health insurance
• 401k retirement plan