Desktop Support Engineer

Robert Half - New York, NY

Full-time - Entry Level

New York, NY

Administrative and Support Services

About the position

The Desktop Support Engineer will be responsible for providing IT support within the legal industry, focusing on customer inquiries, system operations, and maintaining accurate records. This role requires a proactive approach to problem-solving and customer service, ensuring that user issues are addressed efficiently and effectively.

Responsibilities

• Effectively process and respond to user issues and inquiries related to internal systems, including Windows 10/11, Azure, Active Directory, O365, iOS/Android.
• Actively monitor and manage customer accounts, ensuring their needs are met and any issues are resolved promptly.
• Utilize knowledge of iManage/Legal industry document management systems to improve processes and service delivery.
• Leverage IT experience to develop and implement strategies for improving IT systems and infrastructure.
• Maintain a systematic problem-solving approach, adapting quickly to changing priorities and maintaining a sense of ownership and drive.
• Maintain accurate customer credit records, ensuring all information is up-to-date and accurate.
• Prioritize excellent customer service, organization, multitasking, and communication skills in all tasks.
• Be prepared to lift and move up to 25 lbs. on an intermittent basis, as required by the role.
• Utilize experience with video conferencing systems, security systems, and networking/servers to enhance IT operations.

Requirements

• Thorough understanding of Active Directory.
• Proficiency in Microsoft Windows 10 is essential.
• Experience with iManage is required for this role.
• Strong problem-solving abilities and excellent communication skills are necessary.
• Experience in a legal industry is a plus.
• Ability to work effectively both independently and as part of a team.
• Willingness to stay updated with advancements in technology and incorporating them into the work environment.
• Strong customer service skills for dealing with end-users.
• Flexibility to work outside of regular hours when required for system updates or resolving issues.
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• Relevant detail-oriented certifications will be advantageous.

Nice-to-haves

• Experience in a legal industry is a plus.
• Relevant detail-oriented certifications will be advantageous.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan