Desktop Support Engineer
Teceze LTD•Milpitas, CA
480d
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About The Position
The Desktop Support Engineer is responsible for providing first and second level contact and problem resolution for customer issues, particularly focusing on Mac and Windows support. This role involves working with third-party vendors to address complex audio-visual issues, maintaining ticket updates for reported incidents, and performing preventative maintenance and repairs on various computer hardware and peripherals. The position requires flexibility and teamwork in a project-based environment, along with effective communication regarding issue status and resolution.
